Contact: this is how you reach us.
SMarTrAgents is reachable daily 07:00 to 24:00 on +49 8272 6095003, by WhatsApp and by email at [email protected]; we usually answer enquiries sent through the form within one working day on working days.
Five ways to reach us
The fastest routes are the phone and WhatsApp; if you prefer writing, use email, Telegram or the form below.
Phone
+49 8272 6095003Daily 07:00 to 24:00. You speak with the owner, who builds and runs the platform.
WhatsApp
+49 1511 1783009Send us a message, and we usually reply the same day.
Email
[email protected]For enquiries with an attachment, quote requests and everything you want in writing.
Telegram
t.me/smartragentsOur channel with news from operations; we read along with messages sent to the channel.
GitHub
github.com/SMarTrAgentsQuestions and hints about our open-source tools go straight into the respective repository.
Write to us through the form
Name, email, subject and message are enough; your enquiry arrives as a ticket with us and gets an answer from a human.
What happens after your enquiry
Every enquiry through the form becomes a ticket, is read by a human and is usually answered within one working day on working days.
Ticket created
Your message lands with subject and sender in our SMarTrDesk ticket system, so nothing gets lost.
A human reads it
The owner reads every enquiry personally and answers it himself, by email or with a callback if you wish.
An answer with a route
You get an answer with a concrete next step: appointment, quote, unlock or explanation.
Support for customers
Customers with a cloud account reach support directly in the cloud, by email at [email protected] or via Telegram.
- Sign in to the cloud and put the question to the agent in the chat; whatever it cannot solve goes to us as a ticket. To the cloud sign-in
- By email at [email protected] with the name of your account, and we find the case at once. [email protected]
- Via Telegram for short questions about setup, the phone assistant or invoices. Open Telegram
Address
Postal address and provider identification, as they stand in the legal notice.
Frequently asked questions
Response time, callback, appointment, DPA, press and partners: the six questions that come up most often.
How quickly do I get an answer?
We usually answer enquiries through the form and by email within one working day on working days. By phone and WhatsApp you reach us daily from 07:00 to 24:00.
Do you call me back?
Yes, put your number and a time window in the form or send them by WhatsApp, and we call you. The callback comes from the owner, who builds and runs the platform.
Can I arrange an appointment for a conversation?
Yes, name two time windows in the form under the subject "General question", and we confirm one of them by email. We hold the conversation by phone or video call, as you prefer.
How do I request a data processing agreement?
Pick the subject "Request a data processing agreement" in the form and give your company name, and we send you the agreement under Art. 28 GDPR for signature. The sample is available as a PDF at /legal/AVV-SMarTrAgents-Muster.pdf.
Who should press and media contact?
Press enquiries go by email to [email protected] or through the form with the subject "Press". The owner answers himself and provides image material and facts from the business.
How do I become a partner?
Write to us through the form with the subject "Become a partner", who you are and where you want to recommend us. The tiers, rates and conditions stand on the partner page.
Channels
We report from operations on these platforms; every entry opens the profile.
Rather try it first?
Whoever wants to see the agents before the conversation gets the trial: seven days, all nine agents, without payment details.