AI ticket system SMarTrDesk: tickets, CRM, phone in one

SMarTrDesk is an AI ticket system with CRM for small teams: calls, enquiries and prospects land as a ticket, appointment or lead in one tool, your team reads, decides and answers, and Solo costs €39 a month for up to 5 users.

The whole thing in one paragraph

Enquiries reach a small business from everywhere: somebody calls while you are with a customer, somebody writes through the contact form, somebody leaves a note. Without a system every case lands on a slip of paper, in an email, in the chat, and in the evening nobody knows any more what is open. SMarTrDesk is a ticket system with CRM, tickets and customers in one tool: every case gets a fixed place, a person responsible and a deadline, and the customer file lies in the same place as their requests. Ticket system with AI means, for us: your AI agents create the cases, and reading, deciding and answering is done by your team.

How a case runs from the call to the answer

A case in SMarTrDesk runs from arrival to the finished task in three steps, and none of the steps needs technical prior knowledge.

1. An enquiry comes in: by call, taken by the phone assistant SMarTrPhone, or through the contact form. The agent creates a case from it, callbacks and appointments from the phone as a ticket or appointment, the website enquiry as a lead with phone number and request.
2. The desk sorts the case by category, team and deadline. Flows you have set up distribute new cases by your rules.
3. A human reads the ticket, decides what comes of it, comments internally or visibly for the customer and closes it when the matter is done. The AI has laid the case down; the answer is written by you.

What is in the desk

Every package contains the same modules, switchable individually:

• Tickets with teams and deadlines. Every ticket has category, status and comments, internal and visible to the customer; when the team deadline runs out the ticket escalates.
• Sales pipeline with leads and opportunities. The CRM knows leads, accounts, contacts and opportunities with pipeline stages and a weighted forecast; with one click a lead becomes an account with contact and opportunity.
• The customer file at a glance. The file gathers phone number, history, tickets, appointments and sales cases in one place; whoever calls back knows at once what it was about.
• Appointments and callbacks from the phone. The phone module collects the appointments and callback requests of the phone assistant and manages resources such as tables and rooms; outgoing calls you make from the browser.
• Reports, stock, gastro and hotel. The dashboard shows how many cases arrive and where things back up, reports go out as CSV; the stock module books inventory, the gastro module manages the menu, the reservation plan and the rooms.

The AI creates, your team decides

SMarTrDesk answers a case only when a human does: the AI agents create cases, distribute them by rules you have set up and prepare actions, and emails arise only as drafts for approval. The marketing module builds segments and campaigns with opt-in as a duty; here too the result is a draft that a human checks. You see every case with its origin, the audit log records every change, and forwarding happens only with a comment. How this interplay works in the daily routine of a single person stands on the page AI agents for sole traders.

Which businesses the desk is built for

The desk is built for small businesses in which the same people sell and handle enquiries. In the trades the customer calls from the building site, the phone assistant takes it, and in the evening a ticket with address and request stands in the desk, with team and deadline. In a practice appointment requests, follow-up questions and orders run over the same lines, and the deadline makes sure every follow-up question gets an answer. In law firms and tax offices deadline control is the core: every case carries its deadline, and the escalation shows when it runs out. In hospitality and hotels the gastro module connects the reservation plan, the menu and the rooms with the phone assistant, and in specialist retail a reorder draft arises when the stock falls below the reorder level, with the enquiry for delivery hanging on the same customer file as the last purchase.

What it costs

SMarTrDesk Solo costs €39 a month for up to 5 users, SMarTrDesk Business €69 a month for up to 20 users, in each case one price for the whole team instead of per user. All modules are in every package, there is no setup fee, you cancel monthly with 14 days to the end of the billing period, payment goes through Stripe, and all prices are final prices under § 19 UStG. In the complete package SMarTrBusiness SMarTrDesk stays included for existing customers, together with the agents, the phone assistant and the website setup.